Blurry black and white shot of riders on Super73 ebikes near shoreline

RETURNS & CANCELLATIONS

If you wish to cancel, we can recall your order or refuse the shipment at delivery, however, a restocking fee would apply.

Proof of unopened items will need to be verified with photos and submitted to our Customer Support team within 15 days of delivery.

SUPER73 will provide you with further instructions when the return is approved. SUPER73 will issue the refund minus the restocking fee once the item is received and passes inspection.

Preorders and Backorders:
You will need to contact our Customer Support team for further assistance.

Order Changes:
We are unable to modify the items in your order once placed. If your order has not shipped, we can cancel your current order and place a new order for the desired items. If your order has already shipped, we will not be able to cancel your order. Please see our return policy above.

Address Changes:
We understand that sometimes life happens, and address changes may be necessary, however, we are not able to update the shipping or billing address once your order is confirmed. 

All bike orders require a signature upon delivery. For this reason, you will be unable to submit an address change with the carrier. If you need to request an address change for a bike delivery, please contact our Customer Support team directly. Address changes to bike orders must be approved by SUPER73 and are subject to additional rerouting fees.

To update the shipping address for accessories, apparel, or parts, please follow the steps below:

Batteries:
All battery purchases are FINAL sale. We do not accept returns or exchanges on batteries except for what is explicitly covered by our warranty, and only after receiving our approval for the return.

Refunds:
SUPER73 will process all refunds to the original form of payment. Please allow up to 7-10 business days for your bank to credit the funds back to your account.

Klarna:
Refund processing times vary and can take up to 14 days, depending on your financial institution. To check your refund status, check your Klarna account and your original form of payment method. If 14 days have passed and you are still missing your refund, please contact Klarna for further support

Accessories, Apparel, and Replacement Parts:
We accept returns on orders placed in the US within 30 days of order fulfillment. Our SUPER73 staff will inspect the return before it is processed. If your item is returned to us with dirt or debris (i.e., deodorant, excessive pet hair, signs of wear, etc.) that we can not easily clean off, your item will be returned to you and considered final sale and non-returnable. Please ensure that items are unworn, unwashed, tags intact (when applicable), and undamaged for apparel. Accessories will need to be returned in their original packaging

For returns or exchanges, please complete the form at the bottom of this page. 

Thousand Helmets Return Policy

Thousand offers a 30-day return/exchange policy. You can start a return or exchange by visiting the Thousand Returns Center and entering in your order number from your packing slip and your zip code. If you run into any issues, please feel free to email Thousand at customercare@explorethousand.com. Your return will process as soon as it reaches the Thousand warehouse, and funds will process to your account within the next 7 business days.