CAREERS


FEEL LIKE YOU WERE MEANT TO DO SOMETHING MORE?

You’ve always known that you have the skills, the drive, and the work ethic to make it in any industry. You probably even have some enormous untapped potential that is just waiting to be unleashed.
 
It’s time for you to join the #SUPERSQUAD. This isn’t for the faint of heart. We work hard, we work fast, and we are on a mission. This is not a job. This is a real chance to start your career with a group of like-minded people who are young, hungry, talented and passionate about what they do.

ENGINEER II

Born from the desire to inspire and create adventure and community, SUPER73 is an American lifestyle adventure brand fusing motorcycle heritage and youth culture.

About Us:

We are a group of adventurers, creators, builders, thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweighs the sum of our parts.

This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, this is an opportunity to fuse passion with career and compete in a new emerging global industry. 

If you believe that you can contribute to our team, we’d love to talk to you.

About The Role:

SUPER73 is currently seeking a well-rounded engineer for our rapidly growing Engineering Department. This candidate will support the team in developing new technologies and engineering solutions across new and current vehicle lines. An Engineer will work closely with the Design and Operations departments to efficiently solve problems and create a product that is both well-engineered and exceptionally designed. We're primed for continued explosive growth, and we're looking for someone that can exhibit poise and calm amidst the storm. For every Engineering role, a passion for bikes and vehicles is mandatory.

About You:

A true self-starter, you can lead a project with minimal supervision and manage the multiple facets of a project in parallel. You have a solid understanding of vehicle componentry and can turn a wrench or a lathe at the drop of a hat. Your experience as an engineer makes you familiar with all sorts of engineering tools - CAD/FEA, quality systems, data acquisition, vehicle dynamics. In your email to Careers, include pictures and stories of your adventures and personal pet projects for extra brownie points - we are interested in you as a person!

Primary Responsibilities:

  • Leads projects on current or new vehicles, working with R&D fabrication, Industrial Design, Operations and Engineering teams
  • Provide engineering assistance to other departments through CAD, FEA, or in-house developed data acquisition tools
  • Collaborate with suppliers on outsourced projects
  • Work in R&D shop as needed to assemble projects, create custom parts, etc.
  • Experience in welding, machining, 3D printing, injection molding (CNC a plus)
  • Report updates to various departments for feedback and coordination
  • Mandatory engineering team rides

Mandatory qualifications: 

  • Strong work ethic and willingness to do what is needed to get the job done. 
  • Ability to work in a fast-paced environment while still being able to prioritize projects and manage his or her own time.
  • B.S. in an Engineering field
  • 3-5 years of experience as an engineer
  • Strong CAD/FEA skills

Preferred qualifications: 

  • Working knowledge in powertrain (electric preferred) and suspension dynamics
  • SolidWorks, PDM, Quality system experience
  • CNC experience

Location: Irvine, CA


TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE

Born from the desire to inspire and create adventure and community, SUPER73 is an American lifestyle adventure brand fusing motorcycle heritage and youth culture.

About Us:

We are a group of adventurers, creators, builders, thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweighs the sum of our parts.

This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, this is an opportunity to fuse passion with career and compete in a new emerging global industry.

If you believe that you can contribute to our team, we’d love to talk to you.

About The Role:

SUPER73 is currently looking for an energetic technical support representative to support our growing customer support initiative. This candidate will optimize the customer experience by providing excellent customer service and troubleshooting to existing riders over the phone and through email.  The technical support representative works cross functionally with Sales and Customer Service to strengthen client loyalty, referrals, and retention.  We're set for continued explosive growth, and we're looking for someone that can exhibit poise and calm amidst the storm.

About You:

A customer service guru with exceptional level of critical thinking and natural relationship building ability. You have demonstrated experience in customer service and bicycle mechanics in order to  achieve success. You are constantly able to motivate yourself and continually grow with our business and generate customer loyalty.

Primary Responsibilities:

  • Ability to empathize with customers while troubleshooting mechanical problems and provide stellar solutions.
  • Schedule and maintain fulfillment of multiple customer requests.
  • Apply poise and charisma through email and phone correspondence.
  • Maintain knowledge on model lineup, new accessory launches, and merchandise.
  • Collaborate with multiple team members in problem solving various customer issues.
  • Maintains a professional appearance and is comfortable conducting video calls via Zoom.
  • Participates in team meetings by adding value to conversations and proactively providing recommendations for improvement.
  • Acts as a team player by assisting and collaborating with other CSR’s.
  • Attendance and on-time reporting.
  • Maintains compliance with company policies, practices and procedures.
  • Participates in proactive efforts to achieve individual and company goals.
  • Required to attend and support company events, as needed.
  • Handles changing deadlines and priorities.
  • Reviews work for accuracy, completeness and proper authority.
  • Other duties as assigned

We are looking for somebody with the following qualifications:

  • A winning and collaborative attitude, you are open to learning from other team members and leverage data/resources with stakeholders and peers.
  • Strong work ethic and willingness to do what is needed to get the job done.
  • Ability to work in a fast-paced environment while still being able to prioritize projects and manage his or her own time.
  • Strong computer skills including Excel and reporting capabilities.
  • Minimum two years experience in customer support.
  • Some knowledge of bicycles is highly preferred.
  • Enthusiasm for electric vehicles preferred.
  • Background in action sports, traditional sports, or fashion industry strongly preferred.

Culture, Comp, and Benefits:

We are a group of adventurers, creators, builders, thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweigh the sum of our parts. This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, this is an opportunity to fuse passion with career and compete in a new emerging global industry.  If you believe that you can contribute to our team, we’d love to talk to you.

Location: Irvine, CA

TECHNICIAN: BICYCLE  

 Super73, Inc is an Orange County based company specializing in the design and manufacturing of electric motorbikes. We’re not your everyday commuter or “dad bike.” We offer a community based brand rooted in lifestyle and fun.  We are searching for a Bicycle Technician to serve our team based in Irvine, CA.

Our team is composed of multi-talented individuals diverse in backgrounds, talents, and interests. The Super73 team is growing and expanding to new fronts. We offer an exceptional work environment committed to the growth of employees and the growth of our company. Our company is based in bolstering adventurous exploration through innovation, creating positive & forward thinking experiences with integrity, and cultivating enthusiastic support and vision for the community. If you feel like you have the ability to support our team with your enthusiasm, talent, and innovation then please consider this opportunity to join our growing team!

Job Summary: The purpose of this position is to support our team with all mechanical expertise for every model in our electric motorbike line-up. From incoming customer repairs to small productions and warehouse duties, this position is multifaceted and integral to our operation. We seek an experienced technician willing to join our ride.

Main Duties/Responsibilities

  • Service all inbound bikes and perform all repairs in a strict time frame
  • Service / test incoming parts 
  • Maintain a tidy and well organized work space
  • Maintain technical knowledge of all models and newly released models
  • Learn and share knowledge of troubleshooting procedures from presented issues pertaining to specific models with corresponding team members and vital departments
  • Ensure new bikes are built for showroom
  • Disassemble / build incoming returns 
  • Organize and test returned bikes and bike parts 
  • Maintain inventory of used parts
  • Keep up on regular maintenance of fleet bikes
  • Present poise and consistent performance under high stress situations
  • Assist interdepartmentally whenever needed

Qualifications

  • Ability to follow directions and procedures with self-motivation to work unsupervised
  • Must have great attention to detail.
  • Well organized and studious with tools, materials and resources.
  • Be considerate of team performance while maintaining clear communication.
  • Various Certifications in motorcycles or automobiles welcome to apply.

Outline of Duties

  • Maintain knowledge on technical specs for each model
    • Coordinate on technical issues and solutions for issues.
  • Service all inbound bikes in a timely manner
    • All incoming bikes through FedEx, UPS, and Amazon
    • All in person service drop offs
      • Prioritize jobs based on work to be done
        • Priority is quickest to longest based on assessment
          • I.e Flat tires, battery issues.
  • Service/test incoming parts 
    • Controllers/ displays/ electronics
    • Hub Motor
    • Wheel Work
      • Spoke lacing
      • True Wheels
  • Service Bikes on location
    • Event technician
    • Possible travel
  • Warehouse duties/Admin
    • Keep Organization 
    • Maintain customer service requests
    • Maintain used part inventory
    • Ensure new bikes are built for the showroom 
  • Fleet bike maintenance 
    • Safety check
    • Repair as needed
    • Maintain cleanliness

Location: Irvine, CA 


If you believe that you can contribute to our team, we’d love to talk to you. Please email a copy of your resume to careers@super73.com

 NOTE: This description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. 90 day probation upon hire. Super73, Inc reserves the right to modify and change responsibilities and duties herein without notice.