Shipping Methods and Costs:
Our bikes ship via LTL freight service. Bikes ship at a $150 flat rate per bike in the 48 contiguous U.S. states. Hawaii bike orders are a $450 flat rate per bike.
All K1D orders ship with UPS Ground - Signature Required. K1Ds ship at a flat rate of $50 to the 48 contiguous U.S. K1D orders to Hawaii and Alaska ship at a flat rate of $150.
All other accessories, merchandise, and parts ship via UPS ground and are priced by dimension, weight, and destination.
Batteries ship at a $100 flat rate. Batteries ship via UPS ground and are not eligible for expedited shipping methods.
We do not ship to Alaska (except K1D), Puerto Rico, other U.S. Territories, Canada, or Mexico. We do not ship or deliver on weekends and major public holidays.
Shipping, Transit and Delivery:
Bikes:
For all bike orders, estimated ship times from the warehouse can be found on their respective product page.
For in stock bikes, orders are pulled and prepped to ship from the warehouse in 2-3 business days from the date of your order. Additional transit and delivery time will vary by destination. A shipping confirmation email with tracking information will be sent to you once your order ships to help you track your order. Delivery times are dependent on local warehouse delivery appointment availability.
When placing your order, please provide a phone number where you can easily be reached as our shipping company will need to contact you to arrange a delivery date and time. Please reach out to the SUPER73 customer service team if you have any questions regarding the delivery process.
Address Changes:
We are not able to update the shipping or billing address on accessories, merchandise, or part orders once your order is confirmed.
All bike orders require a signature upon delivery. For this reason, you will be unable to submit an address change with the carrier. If you need to request an address change for a bike delivery, please contact our Customer Support team directly. Address changes to bike orders must be approved by SUPER73 and are subject to additional rerouting fees.
Storage Fees:
All bike orders are delivered by a 3rd party carrier. If you are not home at your scheduled time, miss your delivery window, or need to push back your delivery date after your bike has already shipped; additional charges will be applied before your bike can be delivered.
K1Ds:
For all K1D orders, estimated ship times from the warehouse can be found on their respective product page.
For in stock K1Ds, orders are pulled and prepped to ship from the warehouse in 2-3 business days from the date of your order. Additional transit and delivery time will vary by destination. A shipping confirmation email with tracking information will be sent to you once your order ships to help you track your order.
UPS Ground will require a signature at the time of delivery for K1D orders. If a delivery is unsuccessful, they will attempt to deliver a total of 3 times prior to returning the order to our warehouse. A 15% restocking fee will be applied to orders that are not delivered in the 3 attempts when the refund is processed.
Parts, Merchandise, and Accessories:
Parts, merchandise, and accessory orders ship from our warehouse 2-3 business days from the time the order is placed via UPS Ground. Transit and delivery times will vary by destination.
3rd Party and Self-Shipping Prohibited:
Please be aware that 3rd party and self-shipping of any SUPER73 bike or battery is prohibited due to specific certifications that are required to ship our batteries. The information necessary for a 3rd party to ship our battery is proprietary and will not be provided if requested. We are not liable to accept returns for merchandise refused by a 3rd party shipper or international borders. We are not liable for any unresolved issues or parts for merchandise transported to regions we do not already ship to directly or have authorized dealers. It is the responsibility of the owner to source an e-bike specialist for repair or maintenance in an unsupported region.