Frequently Asked Questions

Below are answers to the most common questions we get.

Do you ship to my country?
Head over to our Dealer Page to find a list of retailers and distributors in your area.

Do you do custom designs or orders?
Generally, no. Custom orders and designs take a lot of time and resources away from our team and our ability to create bikes in a timely manner.

Do you still sell the original Super73?
Yes! The original Super73 is still in the lineup but only released in limited quantity run a few times during the year. We will be partnering with other cool brands to bring you these bikes. It is only available for sale in the United States and Canada due to country-specific regulations. 

How do you turn on the lights? 
On US bikes with a thumb throttle display, press the power button for a second until lights turn on. On European models without the thumb throttle, press the "UP" arrow for a second until lights go on. 

Can you ride with a second rider?
You can ride with 26 riders if you can fit. However, we never recommend that more than one person at a time ride on our Super73's. Weight distribution can be thrown off with two riders and the Super73 may not preform as advertised. Maximum weight capacity is noted as 125 kg / 275 lbs. 

Do you sell the frame separately?
No. All bikes are sold complete.

What accessories will be available in the future?
We have plans for a full accessory line including bags, cases, holders, and much more.

How do you install the extended seat?
In some cases there may be excess paint on the mounting plate of the S1. Do not force the screw into the hole. Simply screw the hole through the mounting plate slowly and you will find that it fits well.

How do you install the fenders? 
You may view this assembly video here or this downloadable PDF here.

How much does it cost to have the bike professionally assembled?
Bike shop prices vary but we insist that you have your bike professionally built. Some assembly components of the Super73 can be tricky and not function properly if they aren’t professionally assembled.

Do you offer pickups?
No. We are no longer able to offer local pickups at our warehouse.

Can you put a child seat on the back?
We don't recommend that anyone under 16 ride on our Super73 bikes. Please check your local DMV for e-bike regulations and age limits. 

Do you offer financing?
SUPER73 has teamed up with Affirm to offer easy financing! Click HERE to learn more.

How long is the warranty?
Our bike warranties vary by bike but all warranty information can be found on our Warranty and Returns page here. We have separate warranty for our EU customers that can be found on our Global Shop or HERE

Can you add foot pegs?
We don’t recommend adding any additional accessories onto your Super73 unless released by Lithium Cycles.

Can I ship the Super73 from the US to another country?
Shipping lithium-ion is tricky. You cannot take the batteries on a plane with you. We don’t recommend trying to ship the Super73 on your own, even through a freight forwarder, as it requires many certifications and shipping licenses.

How long does the battery take to charge?
The battery takes anywhere between 3-6 hours to fully charge depending on battery or charger. Leaving your battery plugged in for longer than the charge time needed is not an issue. Your charger has an automatic shut off and the 
battery will stop accepting a charge once charging is complete.

What is the range on Super73 bikes? How long does the battery last?
The range of an electric bike depends on a few variables such as rider weight, the terrain surface and incline, and even wind. On the original 2016 Super73, at 25-26 mph on normal road conditions, with fully inflated tires, the range is between 20 and 30 miles. Battery range below or above this level is normal and not cause for concern. In normal conditions, flat surfaces: 

Super73 S: 20-25 miles
Super73-S1: 35-40 miles
2016 Super73 Original: 25-27 miles

Conditions that effect your battery's range:

  • Ambiant Temperature: Extreme cold and heat can affect the batteries capacity.
  • Total Number of Charge Cycles: As the battery ages, total capacity can decrease.
  • Wind: Riding into a strong headwind can decrease range.
  • Road Conditions: Excessively rough or hilly terrain requires the consumption of more power.
  • Load: Carrying extra weight on the bike or in a backpack will use more energy.
  • Operator Weight
  • Repeated Acceleration from a standing start.
  • Proper Gear Usage: Taking full advantage of the available gear will significantly increase range.
  • Poor Maintenance: Under inflated tires, misadjusted brakes, a dry or dirty chain, can decrease range.

Tips for Maximizing Range:

  • Charge the battery at room temperature (32-85 F)
  • Lithium Batteries have no chemical memory, and it is not necessary to discharge the battery completely for best performance. Charging a partially full battery will have no negative effects.
  • Maintain proper tire pressures and lube the chain regularly.
  • Operating temperatures between 40F-85F will significantly increase range.
  • Get your bike a regular tune up (every 6 months) at your local bike dealer.

Do I need to register the bike with the DMV?
Nope. Our bikes do not require license, registration, or insurance. They are classified as bicycles.

Do you offer expedited shipping or delivery?
No.

Why is the wait so long?
Our bikes are so popular that we literally cannot make them fast enough. We hate being sold out, but the pre-order system allows you to reserve your place in line and shorten your wait.

How do I become a dealer?
Please send your application at this link, or go to our Dealers Page. 

Can I pedal and not use the throttle?
Yes. The Super73 Original and 2018 model have 6 riding modes. On Assist Level 0, only the throttle is activated. You can pedal the bike without assist. On Assist Level 1-5, pedaling with motor assist is activated, and the motor will kick in at various power. The throttle is also activated. The S-series models have 3 pedal assist modes. 

How much does the Super73 weigh and what are the dimensions?
The bike itself weighs 60-70 lbs. You can load it into a van or pick-up truck, even a Mini Cooper. The Super73-S models weigh about 70 lbs. The package for the 2016 Super73 original and 2018 model is 61" x 36" x 15" and 96 lbs.

If the Super73 is not available in my area, can I purchase the bike in the U.S. and have it shipped by a 3rd party to my location?
3rd party or self-shipping of any SUPER73 motorbike is not allowed due to specific certifications that are required to ship our batteries. 

What are the main differences between the models? 
See our comparison table here

What's the difference between hydraulic and mechanical disc brakes? 

The major difference between hydraulic and mechanical disc brakes is that the latter uses a cable similar to a derailleur cable, while the former uses brake fluid similar to what’s used in cars.

As previously mentioned, mechanical brakes make use of a cable in order to brake. Just like a derailleur cable, dirt can affect their performance and stretch them out. Mechanical brakes do not stop as efficiently as hydraulic brakes, however the simple cable makes them easier to adjust. Mechanical brakes offer easy adjustments if you like adjusting your brakes on the fly, and are more common as well as cheaper to replace.

Hydraulic brakes are designed to use brake fluid, which becomes compressed when the brake lever is squeezed and allows the brakes to function. This is a superb technique that offers stronger, more reliable braking performance. However, the technique will cost you more than the brakes themselves. You will have to ensure that the brake lines are air free, and maintain care for the brake fluid in case their performance starts to suffer.

Just like with brakes of your car, you will have to change the fluid at times. (Luckily this only needs to be done every so often.) Keep in mind that these brakes are in an enclosed system, meaning you don’t need to worry about mud and dirt affecting the performance of your bike. The only exception for both hydraulic and mechanical brakes is if the pads themselves get dirty.

Hydraulic Brakes Pros and Cons:

PROS

  • Excellent modulation
  • Unsurpassed stopping power
  • Open Systems with huge rotors capable of handling very high loads of heat from “heavy-duty” riders

CONS

  • More expensive
  • Closed systems can blow off or lock-up or blow-off hydraulic seals/lines if overheated

What's so cool about the Tektro brand? 
Tektro is a popular and well established bike component manufacturer. You can benefit from Tektro's own manufacturer warranty if you need replacements parts. Just contact them directly by finding a local dealer through their website. 

What is the difference between a 2A and a 5A charger? 
In simple terms, a 5A charger will charge your battery faster than a 2A charger. The 5 amp (A) charger allows more current to pass to charge the battery. You can use the 2A charger on any battery but the S1 models all come with a 5A charger. 

What is Pedal Assist? 
Pedal Assist automatically turns on the motor when you pedal. With pedal assist you do not need to use a throttle to control the motor. 

There are two types of Pedal Assist: Cadence Sensor Type which measures IF you are pedaling and a Torque Sensor Type which measures HOW HARD you are pedaling. The Super73 S-Series sold in the United States with thumb throttles, as well as the Super73-SG (Global) has a cadence sensor. The Super73-SG1, sold outside North America, and doesn't come with a throttle, has a torque sensor. 

1. Cadence Sensors
The basic cadence sensor uses a magnet on the crank, it turns the motor ON when you start pedaling and turns it OFF when you stop pedaling. It works more or less like a switch. You control the boost level and speed by adjusting the assist mode manually up and down. 

The advantage is that it's an inexpensive way to get some sort of pedal assist onto the bike, but the disadvantage is that the pedal assistance can feel jerky, laggy and counterintuitive. If you want to pedal faster than the motor is spinning, the motor will actively work against your efforts. The Super 73 has a cadence sensor as it is most often used with the throttle only.


2. Torque Sensors
The torque sensor is a totally different technology that uses a precision strain gauge. It measures your actual force on the pedal, sampling at 1,000 times per second over the entire pedal stroke. 

The harder you pedal, the more power it gives to the motor. If you pedal lighter, less power goes to the motor. It makes this adjustment in real time so it is technically amplifying your every input. It feels like you're bionic. 

Most all higher-end e-bikes use torque sensors and in some countries, cadence-only sensors are not allowed to be sold. The disadvantage is the cost is significantly higher to implement this technology as the precision component is relatively more expensive.


Which model is best for my needs? 
If you are going to be climbing a lot of hills and using your Super73 on a daily basis, for commuting over 20-30 miles we recommend the S1. If you plan on cruising over short distances, in cities, small towns, or on flat surfaces and don't need that much power, we recommend the Z1 model.